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British English

English for Customer Care Student's Book with MultiROM

English for Customer Care Student's Book with MultiROM ISBN: 9780194579063
British English

English for Customer Care Student's Book with MultiROM

Out of Stock at the Publisher
Can be ordered for supply when available again
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1 copy currently in stock

Series: Express Series
Author: Richey, Rosemary
Publisher: Oxford University Press
Format: Paperback
ISBN: 9780194579063
Publication Date: 2007
Availability: In Stock In Stock (1)
Level: B1+ Intermediate
Price: £28.50
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English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

Key Features of the Book
• A broad range of material presenting language in context
• Customer focus extra boxes ....
[show more]
with tips and key language for dealing
effectively with customers
• Stimulating role-plays for pair work tasks
• STARTER section at the beginning of each unit with warm-up and awareness-raising activities
• OUTPUT section at the end of each unit with topics for discussion and reflection
• Appendix including an answer key, transcript, A-Z word list and a glossary of useful phrases and vocabulary

Key Features of the MultiROM
• Realistic listening extracts
• Interactive exercises to practise the language of customer care
[show less]
COMPONENTS: ENGLISH FORBritish English
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