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British English

From Teacher to Manager, Managing Language Teaching Organizations

British English

From Teacher to Manager, Managing Language Teaching Organizations

Author: White, R et al
Publisher: Cambridge University Press
Format: Paperback
ISBN: 9780521709095
Publication Date: 2008
Level: Native Speaker / Teacher
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This is a handbook for managers of language teaching organizations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration. It provides an introduction to key concepts required by managers of language teaching organizations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management.....
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This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).
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Contents

Introduction

Chapter 1 Managing in the LTO

Chapter 2 Organisational behaviour and management

Chapter 3 Human resource management

Chapter 4 Marketing and sales

Chapter 5 Customer Service

Chapter 6 Strategic financial management

Chapter 7 Operational financial management

Chapter 8 Academic management

Chapter 9 Managing change

Chapter 10 Project management

Appendix

Glossary

References

Index
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